Support mail (support@baseportal.com) not working!

I've tried to reach a baseportal representative, and their mail is not working; this gets me a little worried about the service reliability. Here's my mail:

Hello, I’m interested in getting a baseportal bp-standard package, and would like to know the benefits and extras I get. I have some questions for you;

Ad free. The only ads I see are the baseportal logos and the ad at the end of the page (powered in 0.11s by baseportal.com Get your own Web Database - for FREE! ) Is that correct, or am I missing more ads?

When I log in baseportal with me free account, I do it in the link http://baseportal.com/cgi-bin/baseportal.pl?htx=/cccapital/Inventario_Lomas_Lagos into a “Login” area. If I get the baseportal entry package, will I be able to insert my company logo in the login area, instead of the baseportal logo? Is the blue line at the end, with the baseportal ad, going to disappear as well?

Once the 3 months contract is over, if I don’t want to renew it, am I going to lose my databases, or they will remain the same, except for the ads, who will appear again?

Do I get any additional benefits, software wise?

Thank you, and excuse my poor English.